Our Location
304 North Cardinal St.
Dorchester Center, MA 02124
Shipping Policy
Last Updated: May 27, 2026
Thank you for shopping with us. This Shipping Policy explains how orders are processed, shipped, delivered, and handled when you purchase products from our website operated by Zhihang Chuangzhi Technology Co., Ltd.
1. Shipping Coverage
We currently ship to eligible delivery addresses available at checkout.
Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for delivery issues caused by incorrect, incomplete, or undeliverable addresses provided by the customer.
2. Free Shipping
We offer free standard shipping on all orders.
There is no minimum purchase amount required for standard shipping, unless otherwise stated on our website or during checkout.
If expedited shipping or special shipping services are available, any additional cost will be displayed at checkout before you complete your order.
3. Order Processing Time
Most orders are processed within 1–3 business days after payment is successfully received.
Orders are not usually processed on weekends or public holidays.
During peak seasons, promotional periods, holidays, or high-volume sales events, processing times may be slightly longer.
4. Estimated Delivery Time
After your order has been processed and shipped, the estimated delivery time is typically 7–15 business days, depending on your shipping destination, carrier availability, customs clearance, and local delivery conditions.
Delivery times are estimates only and are not guaranteed.
5. Order Tracking
Once your order has shipped, we will send you a shipping confirmation email with tracking information, where available.
Please allow some time for the tracking information to update after the carrier receives the package.
If your tracking information has not updated for several days, you may contact us for assistance at:
6. Shipping Delays
Shipping delays may occur due to factors beyond our control, including but not limited to:
- Carrier delays
- Weather conditions
- Customs inspections
- Public holidays
- High shipping volume
- Incorrect or incomplete shipping addresses
- Local delivery disruptions
- Force majeure events
If we become aware that your order cannot be shipped within the stated or estimated timeframe, we will notify you as soon as reasonably possible and may offer you the option to continue waiting or cancel the unshipped order for a refund, where applicable.
7. Incorrect or Incomplete Address
Customers are responsible for providing a correct and complete shipping address.
If an order is delayed, returned, lost, or undeliverable due to an incorrect or incomplete address provided by the customer, we may not be able to offer a full refund.
If you notice an error in your shipping address, please contact us immediately at:
We will do our best to update the address before the order is shipped, but we cannot guarantee changes once the order has been processed or dispatched.
8. Lost Packages
If your tracking information shows that your package was delivered but you did not receive it, please first check:
- Your mailbox or parcel locker
- Your front door, porch, garage, or building entrance
- Household members or neighbors
- Apartment reception, office, or mailroom
- Your local carrier or delivery provider
If you still cannot locate your package, please contact us at:
We will help review the situation and may assist with a carrier investigation where possible.
9. Damaged Packages
Please inspect your package when it arrives.
If your item arrives damaged, defective, or with missing parts, please contact us within 7 days after delivery at:
Please include:
- Your order number
- Clear photos or videos of the damaged item
- Photos of the outer packaging
- A description of the issue
After reviewing your request, we may offer a replacement, refund, partial refund, or another reasonable solution depending on the situation.
10. Customs, Duties, and Taxes
Depending on your shipping destination, your order may be subject to customs duties, import taxes, or other local fees.
These fees, if applicable, are the responsibility of the customer unless otherwise stated at checkout.
We are not responsible for delays caused by customs inspections or customs clearance procedures.
11. Refused or Undeliverable Packages
If a package is refused, unclaimed, or returned due to an incorrect address, failure to accept delivery, or failure to complete customs clearance, we may deduct related shipping, handling, or return costs from any eligible refund.
Please make sure you are available to receive your package and that your delivery address is accurate.
12. Order Cancellation Before Shipment
If you wish to cancel your order before it ships, please contact us as soon as possible at:
If your order has not yet been processed or shipped, we will try our best to cancel it and issue a refund.
If your order has already been shipped, it cannot be canceled. You may request a return after delivery according to our Return Policy.
13. Contact Information
If you have any questions about shipping, delivery, tracking, damaged packages, or order issues, please contact us at:
Company Name: Zhihang Chuangzhi Technology Co., Ltd.
Email: 13750238812@163.com
Address: Room 302, Central Area, Chentian Village, Chentian Community, Xixiang Subdistrict, Bao’an District, Shenzhen, China