Our Location
304 North Cardinal St.
Dorchester Center, MA 02124
Return policy
Last Updated: May 27, 2026
Thank you for shopping with us. We want you to be satisfied with your purchase. Please read our Return Policy carefully before making a purchase.
This Return Policy applies to purchases made directly through our website operated by Zhihang Chuangzhi Technology Co., Ltd.
1. Return Window
We accept return requests within 30 days after delivery.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging, where possible
- Complete with all parts, accessories, manuals, and packaging materials
- Accompanied by proof of purchase, such as an order number or confirmation email
Return requests submitted after 30 days from the delivery date may not be accepted.
2. How to Start a Return
To start a return, please contact us at:
Email: 13750238812@163.com
Please include the following information in your return request:
- Your full name
- Order number
- Email address used for the order
- Product name
- Reason for return
- Photos or videos, if the product is damaged, defective, or incorrect
Once your request is reviewed, we will provide return instructions. Please do not send any item back before receiving return instructions from us.
3. Return Shipping
For returns due to personal reasons, such as changing your mind, ordering the wrong item, or no longer needing the product, customers are responsible for return shipping costs.
For returns caused by our error, including damaged, defective, missing, or incorrect items, we will provide a reasonable solution, which may include a replacement, refund, or return shipping arrangement.
We do not charge a restocking fee for approved returns.
4. Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, missing parts, or different from what you ordered, please contact us within 7 days after delivery at:
Please provide your order number and clear photos or videos showing the issue.
After reviewing your request, we may offer one of the following solutions:
- Replacement
- Partial refund
- Full refund
- Return and refund
- Other reasonable resolution based on the situation
5. Non-Returnable Items
The following items may not be eligible for return:
- Items that have been used, installed, damaged, altered, or assembled by the customer
- Items returned without original parts or accessories
- Items returned without proof of purchase
- Clearance, final sale, or promotional items marked as non-returnable
- Customized or personalized products
- Items damaged due to misuse, improper installation, normal wear and tear, or unauthorized modification
If you are unsure whether your item is eligible for return, please contact us before sending it back.
6. Refunds
After we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please note that it may take several business days for your bank, credit card company, or payment provider to process and post the refund to your account.
Original shipping fees, if any, are non-refundable unless the return is caused by our error.
7. Exchanges
We may offer exchanges for damaged, defective, or incorrect items, subject to product availability.
If the replacement item is unavailable, we may offer a refund or another reasonable solution.
For size, color, style, or preference changes, please contact us first to confirm whether an exchange is available.
8. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at:
If your order has not yet been processed or shipped, we will try our best to cancel it and issue a refund.
If your order has already been shipped, it cannot be canceled. You may request a return after receiving the item, subject to this Return Policy.
9. Lost or Delayed Packages
If your package is delayed, please contact us and we will help check the shipment status.
If tracking shows that the package was delivered but you did not receive it, please first check with your household members, neighbors, building reception, mailbox area, or local carrier.
We are not responsible for packages lost due to an incorrect or incomplete shipping address provided by the customer.
If a package is confirmed lost due to a carrier issue, we will review the case and may offer a replacement or refund depending on the circumstances.
10. Refused or Undeliverable Packages
If a package is refused, unclaimed, or returned due to an incorrect or incomplete address provided by the customer, we may deduct the related shipping or handling costs from the refund, where applicable.
Please make sure your shipping address is complete and accurate before placing an order.
11. Return Address
Please contact us before returning any item.
The return address may vary depending on your order and location. We will provide the correct return address after your return request is approved.
Do not send returns to the company address unless we specifically instruct you to do so.
12. Contact Information
If you have any questions about returns, refunds, exchanges, damaged items, or order issues, please contact us at:
Company Name: Zhihang Chuangzhi Technology Co., Ltd.
Email: 13750238812@163.com
Address: Room 302, Central Area, Chentian Village, Chentian Community, Xixiang Subdistrict, Bao’an District, Shenzhen, China